Service Coordinators are responsible for the accurate collection of insurance information. This often includes gathering a child's information in order to determine eligibility.
PCG has created documentation specifically to instruct Service Coordinators on
how to contact insurers for obtaining plan and policy information on a
specific child.
This article includes documentation for our most recent release, Cigna, as well as the first in our series, Aetna, released in November, 2014.
Calling Cigna's Dedicated Customer Service Center
Accessing Cigna's Website
Calling Aetna's Dedicated Customer Service Center
The self-guided tutorials can be
downloaded by RIGHT-CLICKING each
course link, and then following these instructions below:
1. Save the attached
file to your computer. We recommend saving it to your desktop.
2. Extract (unzip) the
file.
3. Double-click
the story.html file to launch. If a security message
appears to 'Allow Blocked Content', be sure to accept/enable this option. Note:
There may be a small delay before the story begins.
Here are detailed instructions for
extracting the course material for MS Outlook users; however, the steps are
similar for any email client you may have - Instructions
All other resources can be downloading by LEFT-CLICKING the desired link.
Article ID: 248, Created On: 4/1/2015, Modified: 10/27/2015